Website Hosting & Maintenance

Hosting

Our hosting services are provided by a reputable and reliable third-party in the US where we have a dedicated server and segregated cPanel for each client. Local hosting in Canada is an available additional option. This plan includes 5GB of disk space and 50GB of bandwidth. Extra disk space available at $5 per GB and bandwidth available at $5 per 20 GB. Hosting is also optional if you prefer to maintain your own host, we can provide maintenance services with access to your hosting account.

Security essentials

We will take responsibility for your website's security by updating all security patches as they are released, securing your forms with spam protection, and applying our tried and tested security best practices.

Plugin and platform updates

Add-ons for your content management system, often called plugins or modules, have frequent updates that need to be applied. We take care of all of that for you to make sure your website is always up-to-date with current technology and offers the newest and most stable functionality.

Unlimited support

When you may have technical related questions about your website, our experts are here to help. Support requests are easily made by email or through our client portal and each request triggers a support activity for our team to action. We will respond within 24 hours (1 business day) and address any diagnostics withing 72 hours (3 business days). Support hourly rate is $105/hour.

24-hour response time

We understand that your website is critical to your business operations. Our support inbox is monitored from 9 am to 5 pm from Monday to Friday and we will respond to all your requests for support within 1 business day (24 hours) or less.

72-hour diagnostic

Your business relies on a fully functional and operational website. Our experts will schedule and complete all support requests that require an investigation within 3 business days (72 hours) or less and get back to you with our findings and a solution or a way forward.

Never miss an e-mail

Web servers are notoriously bad for handling e-mails sent through your website, that's why we use an e-mail relay service to ensure and track your email deliverability. Above and beyond that, we will set up a backup system to save all your form submissions in the database of your website, that you can access anytime, just in case an email is lost of doesn't get through. This way, you never miss a form submissions, sales lead, or contact request.

SSL certificate for HTTPS

Maintaining your SSL certificate is included. The cost of purchasing a top-level SSL certificate is additional; you can do it or we can recover that cost from you after. If we are purchasing or renewing a top-level paid certificate on your behalf, we will provide a quote for our services as the process can be quite involved in terms of online forms to fill in and configuration information to document. If your site does not require a top-level paid certificate, we will set your site up with a free certificate using ZeroSSL (formerly Let's Encrypt) which lasts 90 days and we will renew it as part of the plan for no extra charges.

Nightly offsite backups

Each night, we automatically backup your website files and database to a remote offsite server. This means we can revert back to a previous version in case an un-repairable situation occurs for any reason for up to 15 days.

On-demand jobs

Don't have the time or desire to make content updates to your website yourself? Want a small or big adjustment to your website's design or functionality? Our experts can do it for you. We don't offer traditional retainer fees that charge you for hours you don't need or may not use. We only charge you for the hours you actually need. All requests will be quoted and priced at affordable and flexible rates based on the expertise required for the job at fair, affordable, and flexible rates which will always be lower than our fixed hourly rate for clients who are not on a monthly plan.

Optional hosting

Our hosting services are provided by a reputable and reliable third-party in the US where we have a dedicated server and segregated cPanel for each client. Local hosting in Canada is an available additional option. This plan includes 2GB of disk space and 20GB of bandwidth. Extra disk space available at $5 per GB and bandwidth available at $5 per 20 GB.

Optional hosting

Our hosting services are provided by a reputable and reliable third-party in the US where we have a dedicated server and segregated cPanel for each client. Local hosting in Canada is an available additional option. This plan includes 5GB of disk space and 50GB of bandwidth. Extra disk space available at $5 per GB and bandwidth available at $5 per 20 GB.

Technical support

When you may have technical related questions about your website, our experts are here to help. Support requests are easily made by email or through our client portal and each request triggers a support activity for our team to action.

Content assistance

When you need help adding, editing, or removing content from your site, we're here to help. We can guide you, point you in the right direction, offer suggestions and advice, and give you feedback.

Dedicated account manager

A senior specialist who knows your file the best will act as your dedicated account manager and be available to you for consultations and will coordinate your projects and activities with our experts.

Domain and DNS admin

We can take care of your domain name registration, renewals, and make any DNS changes you require. We use reliable and affordable registrars to keep the costs down. Domain name renewal fees will be invoiced through our cost-recovery system as a third-party fee.

Performance boost pack

We will optimize your website for fast loading (less than 5 seconds) and monitor and test your speed each month. If you upload content or images or make changes that negatively affect your speed, we'll work with you to fix those issues and get your site back loading quickly.

Digital performance report

Receive our monthly performance tracking report which includes analysis of your website analytics, goal completions, Google My Business insights, Google AdWords campaigns, social media, SEO and an annual check-in starting after the first month. Upgrade to quarterly or monthly check-in meetings anytime.

Digital marketing

We offer the full digital marketing experience. Our digital marketing agency specializes in providing online services for small and medium size businesses in Ottawa. We're here to help you generate more leads, increase your brand exposure, reach sales targets, or expand customer retention. Find out more!

Analytics tracking

We use Google Analytics and other tools to track the activity on your website. Our plan allows you to know whether your site is delivering on the goals you set out for it; our web specialists work with you to identify your key goals, set up tracking, and report on them each month.

Annual check-ins

Time flies. We ensure that we touch base at a minimum on an annual basis. This allows us to address any questions, concerns, or needs you may have with your website.

Third-party fee handling

There are many third-party costs associated to running a website such as license fees for a premium theme or plugin, domain name renewal fees and privacy protection, caching services, and more. We can handle these fees for you and recover the costs from you in with clear invoicing, giving you clarity, consolidation, and peace-of-mind knowing that you are only spending money on the necessary things. A 25% admin fee applies to all cost-recovery items.

Monthly dashboard

Gain access to an easy to digest monthly dashboard that features your website's analytics. You'll be able to see various important metrics such as how many people visit your website, the bounce rate (how many people leave right away), pages per session, age and sex demographics, and acquisition methods (where did they come from: social, paid ads, etc).

CMS must-haves

CMS stands for content management system (Wordpress, Drupal, WIX, etc). We ensure that your website is equipped with the tools, plugins, and security essentials that will ensure it's optimized for speed and safety.