Website maintenance and support
You deserve the peace of mind that comes from knowing your website is expertly managed and running smoothly.
From timely updates and security checks to on-demand support, we handle every detail so you can focus on running your business.
Why maintenance matters
Just like skipping oil changes on your car can lead to breakdowns, neglecting website updates can cause security risks, performance issues, and costly repairs.
We know that no two websites are alike, and that’s why our maintenance plan is fully customized to your needs. Unlike cookie-cutter plans with flat fees, our tailored approach ensures you get the right level of care, without unnecessary costs.
The four foundations of website maintenance
Together, these four foundations create a comprehensive and proactive approach to website maintenance.
1. Onboarding
One time custom fee starting at $299 ($239.20/month for non-profits and agencies)
We start with a discovery call and an assessment of your website to understand your needs, discuss optional maintenance elements, and finalize pricing.
What’s included?
- Website & data migration: transferring files, databases, and settings if needed
- Security & stability check: scanning for vulnerabilities and outdated software
- Feature assessment: identifying key site functions that require regular testing
- Essential tools inventory: documenting premium licenses and required third-party tools
*Note: If we are building your website for you as part of a project, then this onboarding is not required, as it is included as part of the project.
2. Maintenance plan
Base plan
Starting at $135/month ($104/month for non-profits and agencies)
Our base plan provides essential updates, security checks, and performance monitoring to keep your site secure and stable.
INCLUDED
Tasks covered by the base plan fee
- Routine updates – software, plugin, and security updates to keep your site safe
- Security scans – monitoring for vulnerabilities and outdated tools
- Hosting & server review – checking performance to ensure stability
- Health checks – testing key website functions like forms, navigation, and loading speed
- Condition report – monthly summary of updates, findings, and recommendations
EXCLUDED
Quoted tasks requiring your approval
- Approved issues – Resolving issues raised during maintenance routines, or between maintenance cycles
- Redesigns or new features – Structural changes, new pages, or features
- Performance optimization – Speed improvements, database optimization, and caching
- Content updates – Content changes, blog posts, or SEO optimizations
Complexity surcharges
Our base plan provides essential updates, security checks, and performance monitoring to keep your site secure and stable.
Critical feature check
Routine maintenance keeps your website secure and updated, but plugin and platform updates can sometimes cause unexpected issues.
Critical features testing is an extra layer of security—it thoroughly checks your website’s most important functions to ensure they work exactly as expected after updates. Prices are tailored to your website’s complexity and number of critical features.
60 days to change your mind
Not happy with the maintenance plan? No worries. We offer a 100% money back guarantee for a full 60 days after your plan starts.
3. Support services
Starting at $155/hour ($124/hour for non-profits and agencies)
Like a car, websites are bound to occasionally experience issues that require deeper investigation. Our support services provide assistance on demand, so you only pay for the help you need.
To streamline the triage and support process, we recommend pre-purchasing support hours in a discounted “time bank”. This bank of hours (which never expires) allows our team to act quickly when issues arise, ensuring faster resolutions to keep your site running smoothly.
How we handle support requests
- Dedicated team: each request is managed by an account manager and support coordinator
- Transparent billing: only pay for the time spent on your request
- No fixed commitment: use support as needed, without ongoing fees
*Note: Your support hours can be used for ANY service that U7 offers: maintenance, web support, web development, web design, or marketing.
4. Website essentials
Through U7’s agency licensing, clients can save on costs by accessing discounted rates on essential third-party website tools. These fees are conveniently bundled into your maintenance plan—making payments simpler and reducing administrative overhead.
Discount example - WPML Multilingual CMS
- Market price: €99.00/year
- Our price: CAD $59.00/year
- Your savings: Approximately CAD $95/year (and we’ll handle the renewal for you!)
