Website Maintenance and Support | U7 SOLUTIONS
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Maintenance and Support

You deserve the peace of mind that comes from knowing every aspect of your website is expertly managed—from timely plugin and platform updates to rigorous security checks.

Let our experts stay on top of your website’s health so you can focus on what you do best: running your business.

Maintenance base plans

Let us handle the tech while you focus on your mission. Not sure which plan works for your website? Contact us to find out.

Server-based

Wordpress, Drupal, Moodle, React.js, Node, Gatsby, etc.

Cloud-based

Squarespace, Shopify, Wix, Weebly, etc.

Security

  • Updating all security patches as they are released
  • Website scanned for security (ensuring no vulnerabilities are found)
  • Securing your web forms with spam protection
  • Applying our tried and tested security best practices to your website and server
i-check Not required*

Updates

  • Testing and applying your plugins, theme, and minor platform updates
  • Reviewing the status and renewals of your third-party tools such as your SSL certificate, domain name, premium licenses, and more
  • Unexpected breakages or impacts caused by these updates will require additional support hours to investigation and repair
i-check Not required*

Health check

  • Overall status report of the website
  • Website email and contact form
  • Google search console and analytics
  • Performance diagnostics test
i-check i-check

Get our best pricing now, for a limited time

If your website was not built by U7 Solutions, a one time onboarding fee of $199 also applies.

get a maintenance plan

Regular $149/mo

$99/mo

when paid annually

$119/mo

when paid monthly

Regular $99/mo

$59/mo

when paid annually

$74/mo

when paid monthly

*Security and updates are automatically handled by SaaS platforms. Health checks, however, are often overlooked by users of these DIY platforms. Our team will run through our health check criteria once a month to make sure your website is performing properly.

1Server-based
Wordpress, Drupal, Moodle, React.js, Node, Gatsby, etc.

$99/month
when paid annually

Security

  • Updating all security patches as they are released
  • Website scanned for security (ensuring no vulnerabilities are found)
  • Securing your web forms with spam protection
  • Applying our tried and tested security best practices to your website and server

Updates

  • Testing and applying your plugins, theme, and minor platform updates
  • Reviewing the status and renewals of your third-party tools such as your SSL certificate, domain name, premium licenses, and more
  • Unexpected breakages or impacts caused by these updates will require additional support hours to investigation and repair

Health check

  • Overall status report of the website
  • Website email and contact form
  • Google search console and analytics
  • Performance diagnostics test

Get our best pricing now, for a limited time

If your website was not built by U7 Solutions, a one time onboarding fee of $199 also applies.

Regular $149/mo

$99/mo

when paid annually

$119/mo

when paid monthly

2Cloud-based
Squarespace, Shopify, Wix, Weebly, etc.

$59/month
when paid annually

Security

Not required*

Updates

Not required*

Health check

  • Overall status report of the website
  • Website email and contact form
  • Google search console and analytics
  • Performance diagnostics test

*Security and updates are automatically handled by SaaS platforms. Health checks, however, are often overlooked by users of these DIY platforms. Our team will run through our health check criteria once a month to make sure your website is performing properly.

Get our best pricing now, for a limited time

If your website was not built by U7 Solutions, a one time onboarding fee of $199 also applies.

Regular $99/mo

$59/mo

when paid annually

$74/mo

when paid monthly

Surcharges

Websites with these features increase the time and complexity of maintaining your website – therefore a surcharge will apply on top of your maintenance base plan.

Multilingual

+$15/month
You have the functionality to publish content in more than one language.

E-Commerce

+$25/month
To handle online payments through a third-party gateway.

Custom Portal

+$50/month
A built in portal to use for an employee intranet, custom staff features, or membership online.

Multi-Site

+$25/month
Your site is actually more than one website with shared data, but separate online identities.
Terms of service

For maintenance plans, we require first and last month's payment up front, but prefer an annual payment. You may cancel your plan at any time. Upon cancellation we will hand over control of all your website and all assets such as domain name, third-party accounts, database, or files.

60 days to change your mind

Not happy with the maintenance plan? No worries. We offer a 100% money back guarantee for a full 60 days after your plan starts.

Additional considerations

Support

Outsourcing support to us on a per-task basis saves you time, minimizes hassle, and reduces your costs compared to hiring an in-house resource, allowing you to focus on your core business. The level of support needed will vary based on your website activity and frequency of updates.

Your support hours, which you can optionally pre-purchase into a Time Bank, cover investigations into reported issues, technical assistance for updates, or having us handle updates on your behalf. Each of your support requests will be assigned to an activity manager and an expert facilitated through our in-house ticketing system and efficient response workflow, with charges reflecting only actual time spent on tasks, ensuring fair billing.

Hosting + third-party tools

The operation of a website often entails the use of third-party tools, which become more essential with advanced functionalities, potentially requiring premium licenses. The cost of these tools, including hosting, is not included in our maintenance plans.

Clients typically retain ownership of their hosting accounts for smoother management, though our experts can liaise with hosting providers on your behalf using Support hours. Additionally, other third-party expenses like domain names, SSL certificates, premium plugin licenses, and email relay services may be required to keep your website running smoothly. We can administer these services on your behalf using your payment details and Support hours, or using our own through our cost-recovery process. We also have certain agency licenses that we can resell to you at discount.

Get a maintenance plan, support hours or start a project with U7

Book a virtual meeting or fill out our contact form and we’ll get back to you as soon as possible to discuss your needs.

Book a meeting

Or email us

    Why trust us with your website?

    Since 2007, we have serviced hundreds of clients and have active partnerships with agencies across Ottawa who trust us as their internal web development team. We prioritize value and affordability, understanding the importance of your website to your operations and success.

    Our efforts to maintain and support your website are done by our qualified and trusted experts. We use automation where it makes sense, but most of our work is done manually – using our best judgement at all times.

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