Maintenance and Support
Let our experts stay on top of your website’s health so you can focus on what you do best – running your business.
Why maintenance matters
A website is an ever changing entity – and while many platforms claim to be DIY or beginner friendly, this sadly isn’t often the whole truth.
When you purchase a maintenance plan from U7 Solutions, you can rest assured that our experts will regularly apply plugin and platform updates, verify security posture, and review the overall health of your website to keep it running smoothly.
Technology
1. Maintenance
(a) Determine your technology stack
Depends on the technology stack used on your website.
PHP and JS based sitesWordpress, Drupal, Moodle, React.js, Node, Gatsby, etc. |
SaaS SolutionsSquarespace, Shopify, Wix, Weebly, etc. |
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Security
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Not required* |
Updates
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Not required* |
Health checkEnsuring the following features are functioning as expected
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Get our best pricing now, for a limited timeIf your website was not built by U7 Solutions, a one time onboarding fee of $199 also applies. get a maintenance plan |
Regular $149/mo $99/mowhen paid annually $119/mowhen paid monthly |
Regular $99/mo $59/mowhen paid annually $74/mowhen paid monthly |
*Security and updates are automatically handled by SaaS platforms. Health checks, however, are often overlooked by users of these DIY platforms. Our team will run through our health check criteria once a month to make sure your website is performing properly.
Wordpress, Drupal, Moodle, React.js, Node, Gatsby, etc.
Security
- Updating all security patches as they are released
- Website scanned for security (ensuring no vulnerabilities are found)
- Securing your web forms with spam protection
- Applying our tried and tested security best practices to your website and server
Updates
- Testing and applying your plugins, theme, and minor platform updates
- Reviewing the status and renewals of your third-party tools such as your SSL certificate, domain name, premium licenses, and more
- Unexpected breakages or impacts caused by these updates will require additional support hours to investigation and repair
Health check
Ensuring the following features are functioning as expected
- Overall status report of the website
- Website email and contact form
- Google search console and analytics
- Performance diagnostics test
Get our best pricing now, for a limited time
If your website was not built by U7 Solutions, a one time onboarding fee of $199 also applies.
Regular $149/mo
$99/mo
when paid annually
$119/mo
when paid monthly
Squarespace, Shopify, Wix, Weebly, etc.
Security
Not required*
Updates
Not required*
Health check
Ensuring the following features are functioning as expected
- Overall status report of the website
- Website email and contact form
- Google search console and analytics
- Performance diagnostics test
*Security and updates are automatically handled by SaaS platforms. Health checks, however, are often overlooked by users of these DIY platforms. Our team will run through our health check criteria once a month to make sure your website is performing properly.
Get our best pricing now, for a limited time
If your website was not built by U7 Solutions, a one time onboarding fee of $199 also applies.
Regular $99/mo
$59/mo
when paid annually
$74/mo
when paid monthly
(b) Money-back guarantee
Not happy with the maintenance plan? No worries. We offer a 100% money back guarantee for a full 60 days after your plan starts.
(c) Special features?
Multilingual
+$15/month
You have the functionality to publish content in more than one language.E-Commerce
+$25/month
To handle online payments through a third-party gateway.Multi-Site
+$25/month
Your site is actually more than one website with shared data, but separate online identities.Integrated Portal
+$50/month
A built-in portal with user login experiences for clients, customers, employees, members, staff, students, or other.(d) Terms of service
For maintenance plans, we require first and last month's payment up front, but prefer an annual payment. You may cancel your plan at any time. Upon cancellation we will hand over control of all your website and all assets such as domain name, third-party accounts, database, or files. Our terms of service covers all these details and more including billing and cancellations.
2. Third-party tools
Every website needs a few third-party tools to run. The more advanced functionality your website has, the more third-party tools and premium licenses may be required. You can pay for your own tools or we can handle the payments for you or you can save money by using some of our agency licenses.
Will U7 host my site?
Costs for hosting are considered a third-party service and are not included in the maintenance plan. We’ve learned that having our clients maintain ownership of their hosting account is the most seamless way to handle hosting.
If you need help, our experts will coordinate with your hosting provider on your behalf to make sure you get the support you need, and the answers to any questions. If you need to switch your site from one host to another, we can provide a quote.
Other third party costs
As well as hosting, there can be many other third-party tools that your website needs to run such as a domain name, an SSL certificate, premium plugin licenses, and an email relay service that are not always free. All these charges are considered third-party costs and are not included in the maintenance plan.
We can coordinate with these third-party services on your behalf and provide support with any issues that may arise in the operation of your website. We can use your payment credentials directly, or use our own and recover the costs from you afterwards if you prefer not to have to deal with any of it.
3. Support
Support is critical.
If you're not a technology expert, you undoubtedly need support and should factor that into your annual budget for the costs of operating your website. Depending on how active you are with updating your website, the amount of support hours required will vary.
Support hours can be used for investigations when you report problems with your website. They can also be used for technical support when you need assistance making updates to your website OR you can use those hours to have us make updates to your website on your behalf. They can also be use for small jobs to build in new features.
You're in good hands with U7 as we have a team dedicated to support, a ticketing system, and a tried-and-tested response workflow to handle each of your requests in a timely fashion. And we don't roll-up hours, so if your request only takes 15 minutes, then we will only charge 0.25 hours.
Save time, headaches, and money by outsourcing to us on a job-by-job basis, instead of hiring an in-house IT resource so you can focus on what you do best - your core business.
Need to build an online tool or platform that doesn't exist yet? We can help.
Get a maintenance plan or a project quote
We’re here to walk you through it! Book a virtual meeting or fill out our contact form and we’ll get back to you as soon as possible.
Book a meeting
Or email us
Why trust us with your website?
Since 2007, we have serviced hundreds of clients and have active partnerships with agencies across Ottawa who trust us as their internal web development team. We pride ourselves in providing high value at affordable rates.
Although we work in the tech industry, we consider ourselves a people-based business. We understand that your website is crucial to your operations and marketing – your success is our success.
Our efforts to maintain and support your website are done by our qualified and trusted experts. We use automation where it makes sense, but most of our work is done manually – using our best judgement at all times.
Three solutions, one provider
Beyond web maintenance and support, we specialize in website design and development, custom portals, and digital marketing.
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